Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • All your assistance requests will be attended to in maximum sixty minutes after the trouble ticket or e–mail was received. If your issue calls for further assistance from a server admin, we will forward the support ticket or the e–mail to the person in charge, in a timely manner and will leave a comment to let you know that more time will be needed for discovering the best solution. Furthermore if you order the Managed Services package, any of the server administration services included there will be carried out whenever you specify.

  • Top quality support service

  • A Top–Notch Tech Support Service

  • Our client support team will be online for you 24–7 if you require help working with our Hosting Control Panel or with any of the apps that we preinstall for your convenience on the dedicated web hosting server. What is more if you require help tackling all the everyday administration tasks on your dedicated web hosting server, you can take a glimpse at our Managed Services package, that includes backup hard disk drive space, OS updates every week, troubleshooting and installation procedures, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every dedicated server includes our charge–free Hosting Control Panel, which sports a comprehensive knowledge base and a selection of educational video tutorials. Whenever you need assistance with the Hosting Control Panel, just hit the Videos or Help buttons in the top right corner.