The customer support that you will get from your shared web hosting company is really important, regardless if you have pre-sales questions and you're not a client yet, or you've got some technical issue with an existing account. Prompt and correct information about a question or a problem can save you lots of time and efforts, not mentioning that this is generally a sign that you are ordering from a genuine web hosting supplier and not from a reseller. When you get a hosting account from a company that does not own its servers and it cannot access them directly, it is very likely that you will wait for a couple of days to receive a reply to your question, so your sites may remain offline for ages. However, a supplier which provides different options for communication and has a technical support crew available at any time will assist you to right away and help you reduce or completely avoid any downtime and possible losses.
24/7 Customer Support in Shared Web Hosting
We supply 24/7 billing, customer and tech support for all our shared web hosting. Even if you aren't our customer yet and you have questions, we will give you a hand without delay and provide you with the needed info, in order to give you the choice to make an informed decision when you acquire a new hosting account. We are available anytime, including holidays and weekends, and we supply several options for communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we have multiple telephone numbers globally, therefore you are able to call the one that is closer to you. The max response time for your e-mail messages and the tickets is one hour. The regular response time is no more than 15-20 min, which means that you can forget about waiting for a few days to get support for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you are able to take advantage of our 24/7 support services even on public holidays. All of your web sites will be available at all times and so will we. With various contact options, you'll be able to pick the best approach to get in touch with us and learn more about our services if you do not have an account yet, or get support if you are already one of our customers. You'll be able to call us, have a chat with a live consultant, send an email or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options have 1-hour response time guarantee, though it hardly ever takes over 20 mins to receive assistance no matter the complexity of the problem. With our customer and technical support services, we are available for you every time you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
Every single VPS server package that we offer includes 24/7 customer and tech support, which means that if you experience any problem with the pre-installed software on your machine or you have any pre-sales or basic questions, you will be able to get in touch with us at any moment, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with a couple of local numbers around the globe, live chat, e-mail messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters since it will be easier to track what's going on. The maximum guaranteed reply time for all the e-mail messages and tickets is an hour, but it rarely takes that long to get support. In case you obtain the Managed Services upgrade that we provide, our admins can also support you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server from us, you'll be able to contact us anytime using various channels and the max time that you will have to wait for a response is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it's a weekend or a holiday and we can assist you with anything related to the apps which are pre-installed on the server. To contact us about a tech matter, you will be able to open a support ticket from the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you would like to learn more about our web hosting services before you order, you can also use our live chat or you can call one of the local numbers that we have in various countries worldwide. In case you're looking for help with third-party software that you are unable to install or operate properly, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you.