If you have ordered a web hosting package and you’ve got some inquiries with regard to a specific feature/function, or if you have bumped into some complication and you require assistance, you should be able to get in touch with the respective tech support staff. All hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, due to the fact that the easiest way to resolve a problem most often is to use a ticket. This model of correspondence renders the replies exchanged by both parties easy to follow and enables the technical support staff members to escalate the problem in case, for instance, an administrator has to become involved. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll need to use no less than 2 separate accounts to get in touch with the customer support team and to actually administer the hosting space. Incessantly switching from one account to another might often be a burden, not to mention the fact that it takes a long period of time for most hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Shared Web Hosting
Our shared web hosting include an integrated ticketing system, which is an integral part of our in-house built Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia will permit you to manage everything related to the hosting service itself in the same place – invoices, files, emails, support tickets, etc., eliminating the necessity to log in and out of different admin consoles. In the event that you’ve got any pre-sales or technical questions or any problems, you can post a ticket with a couple of mouse clicks without ever signing out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of help articles, which will give you more info and which may help you resolve any given problem even before you actually open a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was designed with the notion that you should be able to manage everything associated with your account in one location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an enquiry or encounter a problem, you can contact our support team representatives instantaneously without having to go through another interface. You can browse through your website files or check various settings within your account while opening a new ticket or reading the reply to an old one. In case you have an enormous number of tickets and you would like to find a particular one, you can resort to the intelligent search box, which is available in the Help section. We guarantee that you will get a response in no more than an hour regardless of the essence of your inquiry or problem.