A live chat is a real-time method of communication between a hosting provider's support crew and its customers. It's an efficient method to receive some info about the web hosting services or get some issue resolved since you're talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the low chance of errors any time you exchange data such as usernames or domain names, the faster response time since the communication is real-time plus the fact that you don't have to stay on the chat constantly - you'll be able to do something else entirely while the agent examines the issue in question. What's more, you're able to join a live chat room from any kind of computer that is connected to the Internet, avoiding the phone rates that you will need to pay if you're calling to a different country.
Live Chat Support in Shared Web Hosting
As part of the support services that we offer for all our shared web hosting, you'll find live chat support that is online every single day, even on holidays. You'll be able to get in touch with us no matter if you already own an account or not, because we can support you with all sorts of things, ranging from providing you with common info about our solutions in case you are not our client yet and you're thinking about ordering one of our packages, to helping you with setting up an e-mail account in an e-mail client. A part of the problems are more complex and time-consuming, therefore you'll have to employ the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for various things.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is online every day, even on holidays and weekends. It's the best way to find out more information about our semi-dedicated servers if you don't have an account yet or to get some problem resolved in case you're a customer and our support representatives will assist you quickly regardless of the time of the day you join our chat. In case you are unsure which package is better for your websites, in case you need advice whether you should order a specific upgrade and how to order it or when you've got difficulties setting up an e-mail account on your computer system, you're able to get in touch with us and we'll give you the required info at once. The live chat is online even after our telephone lines are off for the day, which means that if you have an account with us, you can be sure that you will always benefit from prompt assistance with any kind of question or trouble that pops up.