If you ever have any questions relating to your web hosting plan or you experience a problem with your sites, you’ll need to get in touch with the respective web hosting company’s client support team. It may not make a difference how fast they will answer when you have a question of a generic nature, but an issue such as a blundered web application update, for instance, may lead to your website becoming broken or invisible on the web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be offline. In case you offer services or goods online, any downtime will affect your website badly and you may lose existing or prospective visitors. Many hosting providers, particularly resellers, reply to e-mails and support tickets within twenty four hours, but in the Internet age this is way too long, since clients will hardly ever go back to a site that’s not functioning properly over prolonged periods of time.
One-Hour Response Guarantee in Shared Web Hosting
In case you are using one of our shared web hosting and you’ve got a query or face an obstacle, you can get in touch with us 24x7 by opening a technical support ticket or by writing an email and we will make certain that you get a reply in less than sixty minutes. If the issue can be solved, we will do it before we reply to you, whereas in case there’s something that you need to do on your end, we will give you all the necessary information – what settings to check, what possible solutions to try out, etc. Typically, you will obtain a reply within only half an hour, so waiting for hours and hours or even for more than a day to obtain assistance is something impossible. Our 60-minute response guarantee is valid for any enquiry that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a helpdesk ticket through your web hosting Control Panel or write an email concerning your semi-dedicated server, you will have an answer within only one hour. You can touch base with us at any time with regards to general, technical or billing issues and considering that we are available night and day, you will invariably obtain support without any delay. Depending on the particular issue or question, we’ll supply you with more information, rectify the problem if it’s been caused by something that’s within our reach or inform you what to do on your end if you need to modify a given setting for a software application that we can’t access. You can just forget about waiting around for a whole day for each answer. As it is, in most cases we answer emails and tickets within twenty-twenty five minutes max.