If you've ever had a shared web hosting account in the past or you've dealt with any other online service, you probably know from personal experience that for many things it is better to consult with a live person on the phone rather than exchange tickets or emails. In order to find out more about a specific service before you decide to purchase it or if something small-scale needs to be made, for example, it will be much easier and faster to do it real-time. When you have the option to get in touch with representatives over the phone, it is also very likely that you are dealing with an actual website hosting supplier, not just a reseller. The level of support that you'll get by phone differs between different suppliers - from very general issues to dedicated technical support. Usually the majority of suppliers offer pre-sales assistance and 1st level telephone support, while more complicated technical issues are resolved through e-mail and / or tickets.
Phone Support in Shared Web Hosting
As we have live phone support 14 hrs every day, you will be able to call us and consult with one of our customer support representatives to get more information about all shared web hosting that we offer and make sure that our servers match the system requirements for your websites prior to purchasing anything. For your convenience, we have phone numbers on 3 different continents and you are able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you are already an existing customer, you can call about general and billing matters, and even about some tech ones. In case the situation is strictly technical or it requires longer time to investigate, you should employ our ticketing system, that will allow both you and our tech support team to track the information given by each side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you if you have any questions about the semi-dedicated server packages that we supply. Whether you need to learn more about our packages, you have some billing issue or some general issue, you can just give us a call. Though some more complex troubles could need a support ticket so as to give some time to our tech support crew to analyze, we can assist you with lots of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United States, Great Britain and Australia, we have local telephone lines in these countries as well. In case you are in a different country, we also have an international number where you'll be able to contact us.